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Overview About Us
Our Vision & Values Our People Property and Development Contact Us
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Overview Our Brands
Brand News ALEX All Bar One Browns Castle Ember Inns Harvester High St Innkeeper’s Collection Miller & Carter Nicholson’s O’Neill’s Premium Country Pubs Sizzling Pubs Stonehouse Pizza & Carvery Toby Carvery Vintage Inns
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Overview Investors
Company News Reports & Results Our Management Business Conduct Shareholder Information Securitisation and Debt Information
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Overview People & Planet
Respect for the Planet Pride in our offers Care for Communities Modern Slavery Statement Gender Pay Gap Reporting
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A woman is enjoying a drink with her friend, hands covering her face.
A woman is enjoying a drink with her friend, hands covering her face.

Our Vision & Values 

We aim to foster guest loyalty through memorable experiences and our passion for quality, choice, service and value. 

We're host to life's memorable moments

Through our passion for excellence and unyielding innovation, our aim is for Mitchells and Butlers pubs and restaurants to be the venue of choice for a relaxed, memorable meal or drink, whatever the occasion.

Demand for our well-loved brands has been demonstrated by an encouraging return to sustained like-for-like sales growth since restrictions have been lifted

Phil Urban

Chief Executive

Our Vision 

We want to use our brand equity to develop more sites, trading with recognisable and popular offers. With more sites and guests, we can make the most of our scale in purchasing and marketing to achieve an even better return on investment. We can achieve this with Pride, Passion, and Professionalism.

Pride

We're proud of our heritage, employees, and service excellence. We aim to foster a culture of pride and confidence in our work across our 44,000 members of staff across the UK.

Passion

We wouldn't be where we are now without our passion for everything we do. Whether it's greeting guests with a smile dishing up memorable occasions in our pubs, bars, and restaurants, or strategically guiding our brands as a leading player in the hospitality industry, we love every single moment. We think you will, too.

Professionalism

We want to ensure we've got the right people in right places. We believe that with the correct training and motivation, our team will have the tools and experience to provide a professional service.

Our Values

By working collectively and in union with our stakeholders, we can support the delivery of our business values; Respect, Innovation, Drive, and Engagement.

Respect

Everyone deserves respect and a voice. We encourage our people to share thoughts and ideas to improve our company from the inside-out. We respect the time, experience, and individuality of each person that touches Mitchells & Butlers, and we wouldn't have it any other way.

Innovation

As a hospitality sector leader, people look to us to see what the future holds. Whether we're predicting trends and changes in dining out in the UK, jumping onto lucrative initiatives for our shareholders, or paving the way forward for sustainability, innovation is never far from our minds.

Drive

We've built a thriving company around empowered experts with the drive to make things happen. By giving our people the freedom to explore and find creative solutions for any problem, we know they'll show up and give it their all day after day.

Engagement

We're the people on the ground, speaking to guests and team members to see what the UK really wants from dining out. Then, we make sure we deliver exactly that. After all, you can't create quality experiences if you don't know what's really happening at a local level.

Did you
know?

£23,000

is the average each of our pubs takes a week

124 Years

We've been in the hospitality industry since 1898!

400 Million

We pour 400 million drinks and dish up 130 million meals every year

A team member prepares to pour milk into a small jug for a guest while chatting with another member of the team.

Our People

We strive to attract, advance, and retain the best talent. We believe that happy employees make for happy guests, that's why our career development is second to none.

Tables and wide, white umbrellas are set up outside an All Bar One, where guests are sitting.

Our History

From historic pubs to modern city centre brasseries, our restaurants and pubs reflect all the diversity and antiquity you'd expect from a company well into its second century.

An exterior shot of The Globe pub, angled upwards, contrasting with a modern, glass building and blue sky.

Property & Development

Property management and investment are key to our growth. The Mitchells and Butlers Property Department manage over 1,700 restaurants and pubs all over the UK.

A team member smiles at the camera, holding a glass in their hand. Behind her, the bar twinkles with glasses and bottles.

Contact Us

Need to talk to us? Find out how to get in touch with our Press Office, Guest Care Department, or our Business Incident Helpdesk Team.